Terms of Service

Business Information

clinicalspastore.com is owned and operated by MIDWEST COMMERCE GROUP LLC (doing business as Clinical Spa Store). We are an authorized online retailer of wellness, sauna, cold plunge, red light therapy, and massage chair products. Orders are fulfilled from authorized U.S.-based warehouses and shipped directly to the delivery address provided at checkout.

Health & Wellness Disclaimer

The products available on this Website are intended for general wellness, relaxation, and personal comfort purposes only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Any product descriptions, benefits, or results mentioned on this Website are for informational purposes only and should not be interpreted as medical advice. Always consult a qualified healthcare professional before using any wellness product, particularly if you have a pre-existing medical condition, are pregnant, or are taking medication. Individual results may vary. The word "Clinical" in our store name refers to our curated, quality-focused product selection and does not imply any medical, diagnostic, or therapeutic authority.

1. Introduction

Welcome to MIDWEST COMMERCE GROUP LLC ("Company", "we", "our", "us"). These Terms of Service ("Terms") govern your access to and use of our website located at clinicalspastore.com ("Website") and any related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

Storefront name notice: The online store operates under the brand name Clinical Spa Store. The legal business entity is MIDWEST COMMERCE GROUP LLC.

2. Eligibility

By using the Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Services on behalf of a company or other legal entity, you have the authority to bind that entity to these Terms.

3. Accounts and Registration

3.1 Account Creation

To access certain features of the Services, you may be required to create an account. You agree to:

• Provide true, accurate, current, and complete information during the registration process.
• Maintain and promptly update your account information to keep it accurate and current.

3.2 Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account login credentials.
• All activities that occur under your account.
• Notifying us immediately of any unauthorized use of your account.

4. Orders and Payment

4.1 Product Availability

All products listed on the Website are subject to availability. We reserve the right to limit the quantities of any products or services that we offer. In the event that a product becomes unavailable after your order is placed, we will notify you promptly and offer a suitable alternative or a full refund.

4.2 Pricing

Prices for our products are subject to change without notice. We are not liable for any price changes, modifications, or discontinuance of products.

4.3 Payment Terms

• Accepted Payment Methods: Payment methods offered at checkout (e.g., major credit/debit cards). Availability may vary.
• Payment Processing: Payments are processed securely through Shopify Payments and/or other payment providers enabled on our checkout. All transactions are protected by SSL (Secure Socket Layer) encryption technology to ensure your payment information is transmitted safely.
• Charge Timing: Your payment method will be charged at the time your order is placed and confirmed. In the event an item is unavailable or your order cannot be fulfilled, a full refund will be issued to your original payment method.
• Billing Information: You agree to provide current, complete, and accurate billing information.

4.4 Order Acceptance

We reserve the right to refuse or cancel any order for reasons including but not limited to:

• Product unavailability or inventory constraints
• Errors in the description, pricing, or availability of the product
• Suspected fraudulent or unauthorized transactions
• Account, checkout, or payment verification concerns

In cases where an order cannot be fulfilled, you will be notified and offered a full refund or alternative product.

5. Shipping and Delivery

5.1 Shipping Region

We ship to the continental United States only (48 contiguous states). We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or P.O. boxes that cannot accept freight or carrier delivery.

5.2 Shipping Rates

• Free shipping: Orders over $100 (continental United States)
• Shipping fee: $60 for orders under $100 (continental United States)

5.3 Order Cutoff and Handling

Our order cutoff time is 2:00 PM CST. Orders placed before 2:00 PM CST on business days (Monday through Friday, excluding holidays) are generally processed within our standard handling time. Orders placed after 2:00 PM CST, on weekends, or on holidays are processed beginning the next business day.

5.4 Estimated Delivery Time

Estimated delivery timelines are based on a handling time of 1–2 business days and a transit time of 2–7 business days, for a total estimated delivery time of 3–9 business days. These are estimates only and may vary by product, carrier, and destination. We do not guarantee delivery dates.

5.5 Risk of Loss

All purchases are made pursuant to a shipment contract. Risk of loss and title for items pass to you upon delivery of the item to the carrier, to the extent permitted by law.

5.6 Reporting Damage and Missing Items

• Damaged or defective items must be reported within 48 hours of delivery with photos and/or video clearly showing the issue.
• Missing items must be reported within 7 days of delivery with your order number and details of the missing item(s).

Claims submitted outside these windows may not be eligible for resolution. Please contact us at info@clinicalspastore.com or 1-630-382-8089 to report any issues.

5.7 Shipping Policy

Please refer to our Shipping Policy for full details on shipping times, costs, and procedures.

6. Returns and Refunds

Please refer to our Return and Refund Policy for information on returns, exchanges, and refunds. For clarity:

• Approved returns are subject to a 25% restocking fee based on the product price
• The customer is responsible for arranging and paying for the return shipping label
• Outbound shipping charges are non-refundable unless the return is due to our error (e.g., incorrect item shipped)
• Damaged or defective items must be reported within 48 hours of delivery
• Missing items must be reported within 7 days of delivery
• Certain large or custom-configured items may be subject to additional return conditions, which will be communicated prior to return authorization

7. Intellectual Property Rights

7.1 Ownership

All content on the Website, including text, graphics, logos, images, and software, is the property of MIDWEST COMMERCE GROUP LLC or its content licensors and is protected by intellectual property laws. Manufacturer brand names and trademarks referenced on this Website are the property of their respective owners.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes.

7.3 Restrictions

You agree not to:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without express written permission.
• Use any meta tags or other hidden text using our name or trademarks without our express written consent.

8. User Content

8.1 Submissions

If you submit or post any content ("User Content") to the Services, you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, and display such content for operating and improving the Services.

8.2 Prohibited Content

You agree not to submit any User Content that:

• Is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or invasive of another's privacy.
• Infringes on any intellectual property or other proprietary rights of any party.

9. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Violating laws and rights: Use the Services for any illegal purpose or in violation of any applicable law.
• Disruption: Interfere with or disrupt the Services or servers/networks connected to the Services.
• Unauthorized access: Attempt to gain unauthorized access to any portion of the Services or any other accounts, computer systems, or networks connected to the Services.
• Scraping/automation abuse: Use automated means to access the site in a way that degrades performance or violates these Terms.

10. Disclaimers and Warranties

10.1 "AS IS" Basis

The Services are provided on an "AS IS" and "AS AVAILABLE" basis. We make no warranties, expressed or implied, regarding the Services.

10.2 No Warranty

We do not warrant that:

• The Services will meet your specific requirements.
• The Services will be uninterrupted, timely, secure, or error-free.
• The results obtained from the use of the Services will be accurate or reliable.

10.3 Product Information Disclaimer

We make every reasonable effort to ensure that product descriptions, specifications, images, pricing, and availability information displayed on this Website are accurate. However, we do not warrant that all product content is error-free. Product colors, finishes, and dimensions may vary slightly from images shown due to display settings, manufacturer variations, or photography lighting. Product descriptions are for informational purposes only and do not constitute warranties of any kind. All wellness products sold on this Website are general consumer products and are not medical devices. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual results may vary.

10.4 Manufacturer Warranties

Certain products may be covered by a manufacturer's warranty. Where applicable, warranty terms are provided by the manufacturer and are subject to the manufacturer's warranty policies. Please refer to the documentation included with your product or contact us for manufacturer warranty details.

11. Limitation of Liability

In no event shall MIDWEST COMMERCE GROUP LLC, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use or inability to use the Services.
• Any unauthorized access to or use of our servers and/or any personal information stored therein.
• Any interruption or cessation of transmission to or from the Services.

Our total liability for any claim shall not exceed the amount paid for the specific product or service giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless MIDWEST COMMERCE GROUP LLC and its affiliates from any claims, damages, obligations, losses, liabilities, costs, or debt arising from:

• Your use of and access to the Services.
• Your violation of any term of these Terms.
• Your violation of any third-party right, including intellectual property or privacy rights.

13. Termination

We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

14. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions. Any legal action or proceeding not subject to arbitration under Section 15 shall be brought exclusively in the state or federal courts located in DuPage County, Illinois.

15. Dispute Resolution

Informal Resolution

If a dispute arises, both parties agree to first attempt to resolve the matter informally. Customers can contact our support team at info@clinicalspastore.com within 30 days of the issue arising.

Mediation and Arbitration

If the dispute cannot be resolved through informal means, both parties agree that the dispute will be settled through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will take place in DuPage County, Illinois, United States, and the decision of the arbitrator will be final and binding.

Class Action Waiver

Customers agree that any dispute will be resolved individually, and not as part of any class action, consolidated, or representative proceeding.

Exceptions

Either party may bring a claim in small claims court if eligible or seek injunctive relief for alleged infringement or misuse of intellectual property rights.

16. Changes to Terms

We reserve the right to modify or replace these Terms at any time. Changes will be effective immediately upon posting to the Website. It is your responsibility to review these Terms periodically.

17. Miscellaneous

17.1 Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in effect.

17.2 Entire Agreement

These Terms constitute the entire agreement between us regarding our Services and supersede any prior agreements.

17.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

18. Contact Information

If you have any questions about these Terms, please contact us:

• Company Name (Legal): MIDWEST COMMERCE GROUP LLC
• Storefront Name: Clinical Spa Store
• Website: clinicalspastore.com
• Address: MIDWEST COMMERCE GROUP LLC, 2431 McKenzie Ct, Aurora, IL 60503, United States
• Email: info@clinicalspastore.com
• Phone: 1-630-382-8089
• Business Hours: Monday to Friday, 9 AM to 5 PM CST. Orders placed after 2:00 PM CST may begin processing the following business day.