Privacy Policy

Effective Date: 2026-04-24

Business Information

clinicalspastore.com is owned and operated by MIDWEST COMMERCE GROUP LLC (doing business as Clinical Spa Store). We are an authorized online retailer of wellness, sauna, cold plunge, red light therapy, and massage chair products. Orders are fulfilled from authorized U.S.-based warehouses and shipped directly to the delivery address provided at checkout.

Health & Wellness Disclaimer

The products available on this Website are intended for general wellness, relaxation, and personal comfort purposes only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Any product descriptions, benefits, or results mentioned on this Website are for informational purposes only and should not be interpreted as medical advice. Always consult a qualified healthcare professional before using any wellness product, particularly if you have a pre-existing medical condition, are pregnant, or are taking medication. Individual results may vary. The word "Clinical" in our store name refers to our curated, quality-focused product selection and does not imply any medical, diagnostic, or therapeutic authority.

1. Introduction

MIDWEST COMMERCE GROUP LLC ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by MIDWEST COMMERCE GROUP LLC.

This Privacy Policy applies to our website, clinicalspastore.com, and its associated subdomains (collectively, our "Service"). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Storefront name: The online store operates under the brand name Clinical Spa Store. The legal business entity is MIDWEST COMMERCE GROUP LLC.

2. Definitions and Key Terms

  • Cookie: A small piece of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you, such as your language preference or login information.
  • Company: When this policy mentions "Company," "we," "us," or "our," it refers to MIDWEST COMMERCE GROUP LLC, a limited liability company registered in the United States, responsible for your information under this Privacy Policy.
  • Country: United States.
  • Customer: Refers to an individual or entity that uses or interacts with our Service.
  • Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit clinicalspastore.com and use the services.
  • IP Address: Every device connected to the Internet is assigned a number known as an Internet Protocol (IP) address.
  • Personnel: Refers to individuals who are employed by or under contract with MIDWEST COMMERCE GROUP LLC.
  • Personal Data: Any information that directly, indirectly, or in connection with other information—including a personal identification number—allows for the identification of a natural person.
  • Service: Refers to the services provided through this website and related support channels.
  • Service Provider: Third-party vendors and logistics partners that support our operations, including warehousing, shipping, payment processing, analytics, and customer support.
  • Third-Party Service: Refers to vendors, service providers, analytics providers, advertising partners, payment processors, and others who support our operations.
  • Website: This site, which can be accessed at clinicalspastore.com.
  • You: A person or entity that visits, purchases from, or otherwise uses the Services.

3. Information We Collect

We collect information from you when you:

  • Visit our website
  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact us for support
  • Fill out a form or submit information through the Service

3.1 Personal Information Collected

  • Name / Username
  • Email address
  • Phone number
  • Shipping address and billing address
  • Order information (products purchased, order totals, and order status)

3.2 Automatically Collected Information

  • Device identifiers and technical data (browser type, operating system)
  • IP address
  • Usage data (pages viewed, time spent, referring URLs)
  • Cookies and similar identifiers (see Section 7)

4. How We Use the Information We Collect

We may use the information we collect for the following purposes:

  • To fulfill orders: process payments, coordinate with our warehousing and shipping partners, arrange delivery, provide order updates, and handle returns or refunds.
  • To provide customer support: respond to inquiries and resolve issues.
  • To operate and improve our website: maintain functionality, improve content, and optimize user experience.
  • To communicate with you: send order confirmations, shipping notices, and service messages; marketing emails only if you opt in (you can unsubscribe at any time).
  • To protect our business and users: detect and prevent fraud, security incidents, and abuse.
  • To comply with legal obligations: tax, accounting, and regulatory requirements.

5. Information from Third Parties

We may receive information from third parties in connection with providing our services, such as:

  • Payment processors: confirmation of payments and fraud-prevention signals (we do not store full payment card numbers on our servers).
  • Shipping and logistics providers: delivery status, carrier updates, tracking information, and address validation.
  • Warehouse and fulfillment partners: order processing status, inventory availability, and shipment confirmation.
  • Analytics and advertising partners: aggregated performance and interaction data from cookies/pixels where permitted by your settings.

6. Sharing Your Information

We may share your information only as needed to operate our business and provide the Service, including:

  • Warehouse, fulfillment, and shipping partners: we share your name, shipping address, phone number, and order details with our logistics and shipping partners solely for the purpose of processing and delivering your order. These parties are contractually restricted from using your information for any other purpose.
  • Service providers: vendors that help with hosting, analytics, marketing email, customer support tools, and other operational functions.
  • Payment processors: to process transactions securely.
  • Legal and compliance: if required by law, regulation, subpoena, or valid request by public authorities.
  • Business transfers: if we are involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.

We do not sell your personal information.

7. Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate our Service and understand how users interact with it.

  • Why we use cookies: site functionality, preference saving, analytics, and (where enabled) advertising measurement.
  • Your choices: you can control cookies through your browser settings. Disabling cookies may affect certain site features.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information, including:

  • Secure connections (SSL/TLS) where applicable
  • Access controls to limit data to authorized personnel
  • Use of reputable third-party payment processors (we do not store full card numbers on our servers)

Note: No method of transmission over the Internet is 100% secure.

9. Data Retention

We retain personal information only as long as necessary to provide the Service, fulfill orders, comply with legal obligations (such as tax and accounting), resolve disputes, and enforce agreements.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. To exercise any of these rights, contact us at info@clinicalspastore.com.

10.1 General Rights

You may have the right to: access, correct, delete, restrict processing of, object to processing of, and receive a portable copy of your personal information.

10.2 California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

  • Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collection, and the categories of third parties with whom we share it.
  • Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
  • Right to Correct: You may request correction of inaccurate personal information we maintain about you.
  • Right to Opt-Out of Sale or Sharing: We do not sell your personal information. You therefore have no need to opt out of a sale.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To submit a CCPA/CPRA request, contact us at info@clinicalspastore.com or 1-630-382-8089. We will respond within 45 days as required by law.

10.3 EEA/UK Residents (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you may have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local supervisory authority. Our legal basis for processing your data is primarily the performance of a contract (fulfilling your order) and compliance with legal obligations.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. International Data Transfers

Our operations are based in the United States, and your information is primarily processed within the United States. In limited circumstances, certain service providers (such as analytics or cloud hosting vendors) may process data outside of your state or country. Where such transfers occur, we take reasonable steps to ensure appropriate safeguards are in place.

13. Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content or privacy practices of third-party sites.

14. Governing Law

This Privacy Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions. Any legal action or proceeding relating to this Privacy Policy shall be brought exclusively in the state or federal courts located in DuPage County, Illinois.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes take effect upon posting, and we will update the "Effective Date" above. Your continued use of the Service after changes constitutes acknowledgment of the updated policy.

16. Contact Us

If you have any questions about this Privacy Policy, please contact us: