Shipping Policy

Business Information

clinicalspastore.com is owned and operated by MIDWEST COMMERCE GROUP LLC (doing business as Clinical Spa Store). We are an authorized online retailer of wellness, sauna, cold plunge, red light therapy, and massage chair products. Orders are fulfilled from authorized U.S.-based warehouses and shipped directly to the delivery address provided at checkout.

Health & Wellness Disclaimer

The products available on this Website are intended for general wellness, relaxation, and personal comfort purposes only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Any product descriptions, benefits, or results mentioned on this Website are for informational purposes only and should not be interpreted as medical advice. Always consult a qualified healthcare professional before using any wellness product, particularly if you have a pre-existing medical condition, are pregnant, or are taking medication. Individual results may vary. The word "Clinical" in our store name refers to our curated, quality-focused product selection and does not imply any medical, diagnostic, or therapeutic authority.

1. Introduction

This Shipping Policy explains how orders are shipped when placed on clinicalspastore.com (the "Website"). The Website is operated by MIDWEST COMMERCE GROUP LLC under the storefront name Clinical Spa Store. Orders are fulfilled from authorized U.S.-based warehouses and shipped directly to the address provided at checkout.

• Service name: Standard Shipping
• Shipping price: Free on orders over $100; $60 flat rate on orders under $100
• Order cut-off time: 2:00 PM CST, Monday–Friday
• Handling time: 1–2 business days (Monday–Friday)
• Transit time: 2–7 business days (Monday–Friday)
• Total estimated delivery time: 3–9 business days
• Destination: Contiguous 48 United States only (see Section 2)
• Coverage: All products unless a product page states otherwise

2. Shipping Destinations

We currently ship to addresses within the contiguous 48 United States only.

• We do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories at this time.
• We do not ship to APO/FPO addresses or P.O. boxes that cannot accept freight or carrier delivery.

Future expansion

We may add additional regions in the future. If we do, this Shipping Policy will be updated accordingly.

3. Shipping Costs

• Standard Shipping (contiguous 48 United States): Free on orders over $100
• Standard Shipping (contiguous 48 United States): $60 flat rate on orders under $100

Shipping costs are displayed at checkout. We do not add hidden shipping fees. Applicable taxes may be charged at checkout where required by law. Please note that outbound shipping charges are non-refundable unless the return is due to our error (e.g., incorrect item shipped).

4. Order Cut-Off, Handling, and Delivery Estimates

Order cut-off time: 2:00 PM CST (business days). Orders placed before 2:00 PM CST on Monday through Friday (excluding holidays) are generally processed within our standard handling time. Orders placed after 2:00 PM CST, on weekends, or on holidays begin processing the next business day.

Total estimated delivery time is typically 3–9 business days, calculated as:

• Handling time: 1–2 business days (Monday–Friday)
• Transit time: 2–7 business days (Monday–Friday)

Delivery estimates are not guaranteed. Actual delivery times may vary based on product type, carrier operations, destination, weather, and other factors. Large or oversized items (such as saunas, cold plunges, and massage chairs) may ship via LTL freight carrier, which may require scheduling a delivery appointment.

If an item requires additional time, the product page will display an estimated shipping timeline, which may override the general estimates above.

5. Shipping Methods and Carriers

Orders are shipped using reputable carriers. Carriers may include USPS, UPS, FedEx, or LTL freight services depending on destination, package size, and product type.

Shipment tracking

Tracking information is generated once your order ships and will be sent to you by email. Please allow up to 1–2 business days after shipment for tracking details to become active in the carrier's system.

Insurance

Where available through the carrier, shipments may be insured against loss or damage in transit. If an issue occurs, please contact us and we will assist with the investigation and claim process.

6. Order Tracking

After your order ships, you will receive an email with tracking information (when available) and a link to monitor delivery. If you have not received tracking information within 3 business days of placing your order, please contact us at info@clinicalspastore.com.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the estimated window, please contact us at info@clinicalspastore.com or call 1-630-382-8089. We will coordinate with the carrier to investigate.

Marked delivered but not received

• Verify the shipping address on your order confirmation
• Check with neighbors, building management, or a mailroom
• Contact us so we can assist with a carrier trace

Damaged packages

Please inspect your order promptly upon delivery. For large freight deliveries, inspect the packaging before signing the carrier's delivery receipt and note any visible damage on the receipt. Damaged or defective items must be reported within 48 hours of delivery. To file a damage claim:

• Photograph the packaging and the item clearly showing the damage
• Contact us within 48 hours of delivery with your order number and photos/video
• Email: info@clinicalspastore.com | Phone: 1-630-382-8089

Claims submitted after 48 hours may not be eligible for resolution. We will evaluate the claim and assist in accordance with our Return and Refund Policy.

8. Missing Items

If something is missing from your delivery, contact us within 7 days of delivery and include your order number and the missing item details. We will work with the carrier to investigate and resolve the issue. Claims submitted after 7 days may not be eligible for resolution.

9. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy. Key highlights include:

• Outbound shipping cost: Free on orders over $100; $60 flat rate on orders under $100
• Return method: By mail or freight (depending on item size)
• Return label: Customer responsibility
• Restocking fee: 25% of the product price for approved returns
• Outbound shipping charges: Non-refundable unless the return is due to our error (e.g., incorrect item shipped)
• Refund processing time: 7 days after the return is received and inspected
• Damaged items: Must be reported within 48 hours of delivery
• Missing items: Must be reported within 7 days of delivery

10. Address Accuracy

Please enter your shipping address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package is returned due to an address issue, we will contact you to arrange reshipment, and reshipping fees may apply.

11. Governing Law

This Shipping Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions. Any legal action or proceeding relating to this Policy shall be brought exclusively in the state or federal courts located in DuPage County, Illinois.

12. Contact

• Email: info@clinicalspastore.com
• Phone: 1-630-382-8089
• Address: MIDWEST COMMERCE GROUP LLC, 2431 McKenzie Ct, Aurora, IL 60503, United States
• Service hours: Monday to Friday, 9 AM to 5 PM CST. Orders placed after 2:00 PM CST may begin processing the following business day.

13. Changes to This Policy

We may update this Shipping Policy from time to time. Changes take effect when posted on this page.